Citizen Service

Inquiries about addresses

• Private individuals and companies are entitled to ask the Registration Office for information about other people's address – unless the address is protected.
• However, you must be able to identify (in advance) the person about whom you want such information. You must be able to state their name and either their date of birth, civil registration number or address (current or former).
• In Copenhagen you must contact one of the Citizen Service Centres when you have an address inquiry. An address inquiry costs DKK 52 for each person whose address you wish to know.
  

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All changes of address must be reported to the Registration Office no later than 5 days after the day you move. 
Failure to observe the deadline for reporting changes of address may result in a fine.

Online change of adress (only in Danish at present) you need a NemID

Change of address by phone

You can change your address the day you move or after, it is not possible to change an address in advance if you do it by phone. Online you can do it 30 days in advance.

• Call the City of Copenhagen 3366 3366 - 8am-6pm Mon-Fri
• State your CPR number, you might be asked a few questions in order to confirm your identity
• The new address must be complete; house no., floor, placement (tv., th., mf.) or door no.
• Tell if you don’t put your name on the mailbox and mention your landlords surname
• You will also be asked if you want to keep your doctor or choose a new one.
• Your new health insurance card will be sent within 2 weeks by mail.

Day-care (online Self-Service)

Applying for an offer in a day-care centre for pre-school children

Applying for an offer in a day-care centre for school children

Information on your child’s placement on the day-care waiting list

Cancelling your child’s place in a day-care institution

 

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Applying for benefit and support (online Self-Service)

Unemployment benefit

Applying for unemployment benefit

Applying for sickness benefit

Applying for ordinary and special child benefits

Applying for child support payment

Applying for a family allowance

 

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Parental leave (online Self-Service)

Applying for parental leave

 

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Birth

Within 2 days after the birth you must apply to your parish of residence in order for the child to be registered in the church records and the Central Office of Civil Registration (CPR).

• When people are christened/named, or when they immigrate to Denmark, Citizen Service issues a civil registration certificate.
• If you lose this certificate and need proof of your civil registration number, you can obtain a new one by applying to Citizen Service in your municipality of residence either in person or in writing. When applying in person you must produce proof of identity.
• A new civil registration number certificate costs DKK 52, which must be paid when you order the certificate.

Name/address protection

 

• Exceptions 

Addresses can always be given to public authorities - and normally private creditors as well, if they can prove that they have a legitimate interest. In addition, names and addresses may, despite protection, be given in certain circumstances to other private individuals, who have a legitimate interest in knowning your address.

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Your name/address protection will last until its expiry date, even if you move to another municipality. Directory, research and marketing protection can only be terminated by applying to a Citizen Service Centre in Copenhagen in person or in writing.

When you obtain name/address protection at the Citizen Service Centre, we recommend that you do the same at Post Denmark (at your local post office), and at your telecommunications company.

The registration of all forms of protection is free of charge. Please apply to a Citizen Service Centre in Copenhagen.

Electronic self-service (Please note: This form is in Danish. The form can be printed out and sent by ordinary mail) 

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Directory protection

 

• Directory protection ensures that your name and address are not stated in local directories. However, this protection is not relevant in Copenhagen, because the Registration Office does not supply directories with information.

• Exceptions

Addresses can always be given to public authorities - and normally private creditors as well, if they can prove that they have a legitimate interest. In addition, despite protection names and addresses may be given in certain circumstances to other private individuals who have a legitimate interest in learning of your address.

Name/address protection applies for one year at a time. You can ask to have this period extended, and you can also terminate your name/address protection.

Your name/address protection will last until its expiry date, even if you move to another municipality. Directory, research and marketing protection can only be terminated by applying to the Registration Office in person or in writing.

When you obtain name/address protection at the Registration Office, we recommend that you do the same at Post Denmark (at your local post office), and at your telecommunications company.

The registration of all forms of protection is free of charge. Please apply to a Citizen Service centre in Copenhagen.

Electronic self-service (Please note: The form is in Danish. The form can be printed out and sent by ordinary mail.)

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Marketing protection

Marketing protection protects you from receiving advertising material sent to your address by companies.

• Exceptions

Addresses can always be given to public authorities - and normally private creditors as well, if they can prove that they have a legitimate interest. In addition, despite protection names and addresses may be given in certain circumstances to other private individuals who have a legitimate interest in learning of your address.

Name/address protection applies for one year at a time. You can ask to have this period extended, and can also terminate your name/address protection.

Your name/address protection will last until its expiry date, even if you move to another municipality.

Directory, research and marketing protection can only be terminated by applying to the Citizen Service or person or in writing.

When you obtain name/address protection at the Registration Office, we recommend that you do the same at Post Denmark (at your local post office), and at your telecommunications company.

The registration of all forms of protection is free of charge. Please apply to the Registration Office in your municipality of residence.

Electronic self-service (Please note: The form is in Danish. The form can be printed out and sent by ordinary mail.)

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Research protection

• Research protection protects you from inquiries during statistical and scientific surveys issued on the basis of information taken from the CPR register.

 

• Exceptions
  Addresses can always be given to public authorities - and normally private creditors as well, if they can prove that they have a legitimate interest. In addition, despite protection names and addresses may be given in certain circumstances to other private individuals who have a legitimate interest in learning of your address.
  
  
• Name/address protection applies for one year at a time. You can ask to have this period extended, and can also terminate your name/address protection.
  
  
• Your name/address protection will last until its expiry date, even if you move to another municipality.
  
  
• Directory, research and marketing protection can only be terminated by applying to the Registration Office in person or in writing.
  
  
• When you obtain name/address protection at the Citizen Service Centre, we recommend that you do the same at Post Denmark (at your local post office), and at your telecommunications company.
  
  
• The registration of all forms of protection is free of charge. Please apply to one of the Citizen Service Centres in Copenhagen.
  
  Electronic self-service (The form can be printed out and sent by ordinary mail)
  

• Deaths must be reported to the funeral authorities (the church office in the parish of residence) no more than 2 days after they occur - even if the deceased was not a member of the Church of Denmark.
• The necessary documents can be obtained from the undertaker, hospital or church office. The funeral authorities will then inform Copenhagen Citizen Service , the health authorities, family and labour market authorities and probate court.

If you leave Denmark (not for holiday) you must tell the authorities.

• This can be done online if you have a NemId. Online Departure (only in Danish at present)
• Else you must fill in a form and return your health insurance card to a citizen service center or destroy it.
• The information can also be sent by e-mail to Folkeregister@okf.kk.dk
  The limit of notification is 5 days!
  
  Departure form

EU Citizens (factsheet)

Outside EU and Greenland (factsheet)

Russia and more (factsheet)

Information about deceased persons.

You must be able to identify (in advance) the person about whom you want information. You must be able to state their name and either their date of birth, civil registration number or former address.

The following information about deceased persons can be supplied:

• All names, including former names
• Date and place of birth
• Marital status and place of marriage
• Date of death and place death was registered
• All addresses, complete with dates of changes of address
• Family relationships with the deceased, stating the name, date of birth and place of registration of relatives (not living relatives)

The Registration Office is only allowed to pass on information that cannot be found in the Central Office of Civil Registration (CPR), and the information must be more than 30 years old.

Family research fee: Currently DKK 520 per hour.

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Change of doctor

• Online Change of Doctor - you need a NemID and the service is in Danish but it should be possible to complete it.
• Online you will find a listing of doctors in the Copenhagen area. If you are not able to do it online, the citizen service centers can help you.
• It takes 14 days to change your doctor and it cost DKK180 which covers the cost of a new health insurance card. Your card will be sent within 2 weeks after the valid date.
• Payment can be made with a Dankort online or a bank transfer.

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If you loose your Health Insurance Card

• If you lose your Health Insurance Card you can order a new card at the Citizen Service Centres in person or use the online self-service (only in Danish at present)
• A new Health Insurance Card costs DKK180.
• Online Health Insurance card You need a NemID
  
  

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Other medical related services

• Obtaining a temporary national health insurance card eg, when travelling abroad
• Applying for an allowance for travelling expenses in relation to visits to the doctor’s
• Applying for an allowance for funerals

 

Housing subsidies (online Self-Service)

• Apply for a housing subsidy
• Inform about changes in rent in connection with a housing subsidy
• Inform about changes in income in connection with a housing subsidy
• Inform about changes in the household eg, single parent, in connection with a housing subsidy
• Inform about change of address, in connection with a housing subsidy
• Inform about changes to a bank account, in connection with a housing subsidy
• Applying for resident’s rental deposit loan

 

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Urban planning

• Questions regarding district plans and urban renewal decisions´

Residence certificates

• A residence certificate contains the data registered about you by Citizen Service.
• You can obtain a certificate by applying to one the Citizen Serice centres in person or in writing. You must bring proof of identity with you when applying in person.

• A residence certificate costs DKK 52, which must be paid when you order the certificate.

Marriage (information only for people living abroad)

Information auf Deutsch

If you wish to get married in Copenhagen we advise that you read the following instructions carefully. If you have any questions, please telephone the City of Copenhagen at (+45) 33 66 33 66.

In order to get married in Copenhagen you need to show up twice at the Service Centre (Borgerservice), Nyropsgade 1, DK-1602 Copenhagen W. The procedure is not changeable.

The first time, you need to fill in a marriage form and present it along with the following documents:

Foreign citizens have to present:

Valid passports

Residence permits if you live abroad

Schengen-visa if required or proof of entry and arrival to Denmark or Schengen

Certificate of marital status

Divorce decree if you've been divorced

Death certificate if you are a widow/widower

The second time you and your partner show up for the actual ceremony. 

More information about certificates and divorce decrees.

Certificate of marital status (no older than four month) from the place you were born in as well as from your present place of residence (if different).

The certificate of marital status must state:

Name

Date of birth

Place of birth

Address

Citizenship

Marital status

The certificate must be translated by an authorized translator into Danish, English or German if in another language.

NB! Certificate of marital status can (if necessary) be required from other places than mentioned aboved. 

 

If one or both of the parties are divorcees

Divorce decree:

• Complete original divorce decree, legally signed.

 

• The endorsement must bear the text ‘The Decree of Divorce has not been and cannot be appealed to a higher court. The parties are free to remarry’. Only decrees and certificates from the latest marriage should be submitted.

 

• The Registry office must approve the divorce decrees before you will be able to get an appointment.

 

• The decree should be submitted in the original and in a translated version, if not issued in Danish, English or German. Translations alone are not sufficient.

 

If one or both of the parties is/are a widow or a widower

Death certificate:

• Death certificates must be approved before you will be able to get an appointment.

 

• The certificate should be submitted in the original and in a translated version, if not issued in Danish, English or German. Translations alone are not sufficient.

NB! Divorce decrees and death certificates issued in countries outside the European Union (with exception of the USA, Canada, New Zealand and Australia, a.o.) must be presented in the original with a Legalization/Apostille. The complete Legalization must also be translated and handed in.

Legalization/Apostille:

 

• Legalization: Tripartite verification of the original document (not copy of the original) via the Interior- and Exterior Ministry of the issuing country as well as of the Danish or German Embassy.
  
  

• Apostille: Single verification of the original document (not copy of the original) via the Exterior Ministry of the issuing country.

 

Marriage fee

Please note that if neither of you live i Denmark, you will be charged a fee of DKK 500. We accept payment by cash - Danish currency only - and Danish debit card, Dankort.

Please contact the City of Copenhagen well in advance for further information (Telephone: +45 3366 3366).


 

Registered partnerships

To enter into a registered partnership please note the following:

• Both of you must have been residing in Denmark, Normay, Sweden, Finland, Iceland, The Netherlands, Spain or Belgium for the last 2 years
  
  

or

• At least one of you must be a Danish, Norwegian, Swedish, Finnish, Icelandic, Dutch, Spanish og Belgian citizen and be residing in Denmark.

You don't have to show up to hand in your papers and documents. Just send them to Københavns Borgerservice, Sekretariat og Nævn, Nyropsgade 1, 1602 København V.

Papers

You must send the following:

Were you born before 1960 please send us a copy of your baptismal or birth certificate.

Were you born in Sønderjylland please send a copy of your baptismal or birth certificate.

Were you born abroad please send us a copy of your passport.

Are you not Danish citizen please send us a copy of your residence permit.

Are you a widow/widower and did the death of you former husband/wife take place abroad please send a copy of the death certificate. The certificate should be submitted in the original and in a translated version, if not issued in Danish, English or German. Translations alone are not sufficient. 

Have you been through a divorce abroad please send us the complete original divorce decree, legally signed. The endorsement must bear the text ‘The Decree of Divorce has not been and cannot be appealed to a higher court. The parties are free to remarry’. Only decrees and certificates from the latest marriage should be submitted. The decree should be submitted in the original and in a translated version, if not issued in Danish, English or German. Translations alone are not sufficient.

Have you been through a divorce here in Denmark within the last 8 weeks please send us a copy of the divorce papers, legally signed.

Please note that divorce decrees and death certificates issued in countries outside the European Union (with exception of the USA, Canada, New Zealand and Australia, a.o.) must be presented in the original with a Legalization/Apostille. The complete Legalization must also be translated and sent in.

Are you from a non EU country please send us a signed form about family reunification of spouses.

Do you live abroad please send us a certificate of marital status (no older than four month) from the place you were born in as well as from your present place of residence (if different). The certificate of marital status must state name, date of birth, place of birth, address and citizenship. The certificate must be translated by an authorized translator into Danish, English or German if in another language.
 

Are you seeking asylum or are you under 18 years old you can't enter into a registered partnership. Call us at +45 33663366 for further information.

Marriage fee

Please note that if neither of you live i Denmark, you will be charged a fee of DKK 500. We accept payment by cash - Danish currency only - and Danish debit card, Dankort.

Please contact the City of Copenhagen well in advance for further information (Telephone: +45 3366 3366).

If you wish to change your name

You can change your name by applying to your parish of residence, marriage authorities or The State Administration for Greater Copenhagen. If your municipality of residence is not Copenhagen you can apply to the county authorities. A fee is charged for certain name changes. 


Contact
The State Administration for Greater Copenhagen 
Borups Allé 177, DK-2400 Copenhagen NV, Denmark.
Tel. (+45) 72 56 70 00

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Names by which you wish to be adressed

If you apply to the Registration Office in your municipality of residence, you can register a name by which you wish to be addressed based on your full name. The name by which you wish to be addressed must always contain your surname and at least one of your Christian names written out in full.

Registering a name by which you wish to be addressed does not mean that you have actually changed your name.

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Middle names by which you wish to be adressed

If you apply to the Registration Office in your municipality of residence, you can register a middle name by which you wish to be addressed in front of your surname subject to the following rules:

If you use your own surname (i.e. the name given to you most recently but not as a result of marriage), you can register the following middle names:

• The surname of your current spouse, or
• a married name used previously by you
  

If you use your current spouse's surname as a married name, you can register the following middle names:

• Your own surname, or
• your current spouse's middle name, if you use the same surname, or
• a married name used previously by you

If you use a previous spouse's surname as your married name, you can register the following middle names:

• Your own surname, or
• your current spouse's surname

If a married name that you have used previously or your own surname does not appear in the Central Office of Civil Registration (CPR), you must provide documentation to show that you are entitled to use it.

Middle names are registered as middle name by which you wish to be known in the Central Office of Civil Registration (CPR), but do not mean that you have actually changed your name.

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Reporting a change in income

Reporting a change in address

Reporting a change in marital status

Reporting a change of bank account

Moving to Denmark  Register in Copenhagen

How to register - from EU (factsheet pdf)

How to register - from outside EU (factsheet pdf)

If both parties sign an application

Applications for separation or divorce must be sent to the county authorities in question.

If you live in the Municipality of Copenhagen, applications must be sent to The State Administration og Greater Copenhagen, Borups Allé 177, DK-2400 Copenhagen NV, Denmark.

 

If only one party signs an application

Applications for separation or divorce must be sent to the county authorities in which the non-signatory lives.

If the non-signatory lives in the Municipality of Copenhagen, applications must be sent to The State Administration og Greater Copenhagen, Borups Allé 177, DK-2400 Copenhagen NV, Denmark.

E-mail address: hovedstaden@statsforvaltning.dk 

• Handling a series of tasks in relation to your tax deduction card eg, change of income
• Changes in relation to buying/selling of property